Student Complaints Procedure

Academics

For issues with Faculty, Grades, etc.

Please refer to the procedure outlined in the Student Code of Conduct, Article II, Section 2.4 Student Appeals and Responsibilities.

Go here to to be redirected to the Student Code of Conduct.

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Services

For issues with Customer Service

Big Sandy Community and Technical College is committed to providing a quality educational experience fully supported by a range of academic and administrative services and facilities. The College recognizes the need for students to be able to express dissatisfaction if they feel the need to do so.

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Resolution Process

If a student believes he/she has a legitimate complaint, the following steps toward resolution should be followed:

Procedure
Informal Process - Attempt to resolve the complaint at the department/service level

1. Seek to resolve the issue with the party involved.

2. If a resolution cannot be reached, the next step would be to contact the party's supervisor.

3. If the student is not satisfied at this level, he/she should contact the Associate Dean or Vice President for the department involved.

4. If the issue cannot be resolved at the Associate Dean or Vice President level and if the student would like to continue pursuing resolution, the Formal Process should be followed below.

Formal Process Complaint filed with the Provost

If after the above informal process the student still is not satisfied, the student should file a formal complaint through the office of the Provost. This should occur no later than ten calendar days following the origin of the complaint.