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Institutional Assessment of Compliance

Self-Audit

CORE REQUIREMENT

2.10 The institution provides student support programs, services, and activities consistent with its mission that promote student learning and enhance the development of its students.

X Compliance   Partial Compliance   Non-Compliance

Narrative:

Big Sandy Community and Technical College (BSCTC) "provides access to educational, cultural, and social opportunities for residents of the Big Sandy Region" as stated in its mission statement [1].

  • BSCTC provides a variety of student support programs, services, and activities that effectively meet the needs of the entire student body. Student support programs and services include recruitment of potential students, campus tours, admissions, orientation for new students, placement assessments, advising and counseling, financial aid, financial aid advising, evaluation of transcripts, and registration. Additional support is available for all students through
  • Master Advising exists to ensure access and success of all at-risk students [2]
  • Adult Basic Education provides services to assist students with improving basic skills [3];
  • First Year Experience is a program designed to help students achieve a successful transition to college [4];
  • Center for Enrichment Resources assists all students by providing tutoring services [5];
  • Career and Transfer Center is dedicated to assisting students with transfer options, job readiness workshops, placement file assistance and career planning [6];
  • Student Help Desk is a local online help desk designed to assist students with technology issues [7];
  • Ready to Work is a program designed to assist low-income parents attending college [8];
  • Disability Services is dedicated to meeting students' ADA documented needs [9];
  • Veteran Assistance is provided to assist veterans in securing VA benefits [10];
  • Honors Program is a program designed to provide a challenging environment for students with above average ACT scores and high school credentials [11];
  • Wellness Center promotes the physical health of students, employees and the community by providing a modern wellness facility [12];
  • College/Career Day provides the opportunity for current and prospective students to learn about BSCTC educational opportunities [13];
  • BSCTC Job Fair is an event designed to bring employers on campus to assist students with employment applications, employment interviews and job readiness [14].

Additional information concerning these services may be found in the BSCTC eCatalog [15] and the BSCTC student handbook [16].

Students have the opportunity to participate in cultural diversity activities, student clubs and organizations, student activities, and music and drama programs. Examples include, but are not limited to:

  • Cultural Diversity Activities [17] -guest speakers and special presentations for Martin Luther King Day, Black History Month, International Day, Appalachian History Month, Women's History Month, visiting Chinese scholars' presentations to area schools, other KCTCS colleges, and organizations
  • Student Clubs and Organizations [18] -Vocational Industrial Clubs of America (VICA) [19], Health Occupations Students of America (HOSA), Kentucky Association of Nursing Students (KANS), Phi Theta Kappa, Criminal Justice, Community Awareness Reaches Everyone (CARE), Gamers, Information Technology (IT)
  • Student Activities-Welcome Back Picnic, Ice Cream Social, Voter Registration, Halloween Safe House, Thanksgiving Appreciation Dinner, March Madness, Multicultural Day, 70's Dress Up Day, Community Easter Egg Hunt and Annual Student Cookout
  • Music and Drama Programs [20] -Big Sandy Singers, Big Sandy Idol Competition, Women Community Chorus, Big Sandy Community Players, Children's Theatre Program

High school students from the BSCTC service area benefit from student learning opportunities through the Collegiate Beginnings program [21], History Day competition, VICA competition [19], College/Career Day [13], and a wide variety of previously mentioned activities and presentations. High school students may also access our website to apply for admissions, request information, schedule a campus tour, review academic program offerings, Financial Aid and Scholarships, and Library Services.

Enhanced access to educational opportunities is provided through the availability of On-Line Registration and Distance Learning Classes [22]. Additionally, BSCTC's Online Account Access gives students the ability to view their class schedules, view/print grades, register for classes, pay tuition and view financial aid and Business Office account information [23]. This structure supports communication with faculty and staff. Additionally, the structure allows for students to be contacted should the offices of Financial Aid, Business, or Admissions and Records need information to complete financial aid files, arrange payment plans or complete admissions files.

Student support programs, services, and activities are assessed by the use of evaluations with assistance from the Institutional Effectiveness Office. Examples include registration process, Center for Enrichment Resources assistance and usage, Orientation, Student Activities, Technology Center, Wellness Center, Registration surveys and Exit surveys. According to the 2007 Registration Survey, 84% of students felt that the registration process was organized and efficient; 88% felt that college employees were courteous and helpful; 87% of students had a positive experience with the registration process; 85% were satisfied with the admissions process; 73% were satisfied with their academic advisor; 70% were satisfied with On-line registration; 65% were satisfied with counseling; 69% were satisfied with the Financial Aid Office; 82% were satisfied with the Business Office and 71% were satisfied with the bookstore [24].

Supporting Documentation:

Source

Location/Special Instructions

1

BSCTC Mission Statement

http://www.bigsandy.kctcs.edu/administration/mission.html

2

Master Advising Program

2.10.2_Master_Advising_Mission.pdf

3

Adult Basic Education

http://www.bigsandy.kctcs.edu/student_support/adult_ed/index.html

4

First Year Experience

http://www.bigsandy.kctcs.edu/current_students/fye/index.html

5

Center for Enrichment Resources (CER)

http://www.bigsandy.kctcs.edu/student_support/cer/index.html

6

CATS (Career and Transfer Services)

http://www.bigsandy.kctcs.edu/student_support/cats_center.html

7

BSCTC Help Desk

http://www.bigsandy.kctcs.edu/technology/help_request.html

8

Ready to Work

http://www.bigsandy.kctcs.edu/student_support/rtw/index.html

9

Disability Services

http://www.bigsandy.kctcs.edu/student_support/disability/index.html

10

Veteran Benefits

http://www.kctcs.edu/vetaffairs/

11

Honors Program

http://www.bigsandy.kctcs.edu/student_groups/honors/index.html

12

BSCTC Wellness Center

http://www.bigsandy.kctcs.edu/wellness/index.html

13

BSCTC College/Career Day

career_day_1_flyer13.pdf

14

BSCTC Job Fair

2.10.14_Job_Fair.pdf

15

BSCTC eCatalog 2006-2007

http://www.bigsandy.kctcs.edu/admissions/docs/catalogs/Catalog_2006_2007.pdf

16

BSCTC Student Handbook

http://bigsandy.kctcs.edu/admissions/docs/studenthandbook.pdf

17

Cultural Diversity

http://www.bigsandy.kctcs.edu/diversity/index.html

18

Student Clubs and Organizations

http://www.bigsandy.kctcs.edu/student_groups/index.html

19

VICA

2.10.19_Vica_Agenda.pdf

20

Music and Drama Program

http://www.bigsandy.kctcs.edu/performing_arts/index.html

21

Collegiate Beginnings

http://www.bigsandy.kctcs.edu/collegiate_beginnings/index.html

22

BSCTC Technology

http://www.kctcs.edu/distancelearning/orientation6.htm

23

BSCTC Online Account Access

http://www.bigsandy.kctcs.edu/student_accounts/index.html

24

Registration Survey Spring 2007

2.1.24.Registration_Survey.pdf